Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We also require pictures of damages and item must be refused at delivery.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
- Obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
- Item was not refused at delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@domeovens.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@domeovens.com
Include: Proof of refusal at delivery, pictures of damages and original invoice.
Shipping
To return your product, please email us the following information:
Proof of refusal at delivery, pictures of damages and original invoice
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Item is sent to delivery address provided during purchase. If the address is incorrect carrier will charge additional handling fees.
Item may be stored at our warehouse up to 10 days after purchase. Additional storage fees will be applied after day 11.
Delivery is curbside.
Carrier will contact you prior to delivery to confirm date and time.
Signature is required to confirm item was delivered with no damages. If the item does have damages, please state damages on proof of delivery. You may refuse the item and request substitute.
